At Momin Rishtey, we strive to provide you with the best possible matrimonial services. However, we understand that there might be circumstances where you may seek a refund. Please read our refund policy carefully to understand the terms and conditions.

1. Refund Eligibility

Refunds will be processed in the following cases:

• If the paid service was not activated or provided due to a technical issue on our end.
• If you were incorrectly charged multiple times for the same service.
• If a premium service fails to deliver the promised features.

Refunds are not applicable in the following cases:

• If you change your mind after purchasing a service.
• If you are dissatisfied with the matches or responses received (as we cannot guarantee compatibility or success).
• If your account is suspended or terminated due to a breach of our terms and conditions.

2. Requesting a Refund

To request a refund, follow these steps:

1. Contact our support team at support@mominrishtey.in or call us at +91-8080657883.
2. Provide the following details:
   • Your registered email address or mobile number.
   • Payment transaction ID.
   • Reason for the refund request.
3. Our team will review your request and respond within 5-7 business days.

3. Processing Time

• Approved refunds will be processed within 7-10 business days.
• Refunds will be credited to the original payment method (e.g., bank account, credit card, UPI).

4. No-Refund Conditions

Refunds will not be issued under the following circumstances:

• Failure to meet match expectations, as finding a suitable partner depends on individual preferences and responses.
• Inactivity on the user’s part after purchasing a premium service.
• Misuse of the platform, leading to suspension or account termination.

5. Cancellation of Services

You can cancel a paid subscription at any time, but no refunds will be provided for the unused duration of the service.

6. Contact Us

If you have any questions or concerns about our refund policy, please feel free to reach out to us:
???? Email: support@mominrishtey.in
???? Phone: +91-8080657883

We are committed to ensuring transparency and customer satisfaction. Thank you for choosing Momin Rishtey!